Request a Comprehensive Eye Exam Or A Free Eyewear Makeover
To provide an unforgettable
experience and customized
What We Do:
Located in West Edmonton at the Marketplace at Callingwood, Vision By Design has been helping Edmonton and surrounding communities with their eye health and finding the perfect, quality eyewear for over 25 years.
As eye care experts, we:
• Carefully and thoroughly examine eyes for health and vision issues.
• Diagnose and treat eye diseases such as glaucoma.
• Detect and identify health problems that manifest in the eye (high blood pressure, diabetes etc.)
• Understand how professional and well trained staff are critical to providing superior patient care.
• Provide a comfortable and welcoming environment that complements our space with the latest technology and amenities.
• Recognize eyeglasses are a fashion accessory. Our frame experts know what frames will work best with your prescription, but also take the time to analyze your face shape, complexion and personal style to ensure you get an eyeglass frame that will look stunning on you.
Our eye care staff are highly trained and consistently offer an unforgettable patient experience through not only eye care treatment, but also education to ensure our patients understand the tests and treatments performed. It’s important to us that each patient understands there are many options for prescription lenses. Many patients do not realize there are thousands of different lens designs to choose from when you purchase glasses. Our doctors and opticians spend additional time obtaining a thorough understanding of the unique ways in which you use your eyes so we can prescribe the specific lenses in your glasses that will work best for you and your prescription.
• Always do what is best for the patient.
• Make recommendations based on our patients needs.
• Solving patient concerns in a timely and satisfactory manner.
Service Beyond Expectations (Customer Service, Patient Care)
• To provide an exceptional experience with each and every patient encounter.
• Go out of your way to create unforgettable patient experiences.
• Offer effective solutions to patient concerns.
• Provide extensive patient education on health issues and treatment recommendations
• Have open and honest communication with our patients
• Using patient feedback to grow and provide better service and experiences
Leadership & Teamwork
• Collaborate with other health professions to ensure the most optimum care.
• Provide complete solutions to all eye care needs.
• Go above and beyond what is expected.
• Be diligent in upholding the standard of delivering an outstanding customer experience every time.
• Putting our customers first beyond anything else.
• Provide the correct information in a consistent and timely fashion to our patients.
Innovation (Technology, Education, High Quality Products, Specialty Services)
• We strive to be the best optometry clinic in Edmonton by utilizing the latest technology to monitor eye health.
• We provide specialty services that are not provided by every Optometrist in Edmonton in order to provide a broad spectrum of eye care.
• We seek out unique products to create a ‘wow’ experience for our patients.
• Vision by Design Optometry places a high value on continuing education for our doctors, opticians, and front line staff to provide outstanding optometry services in Edmonton.